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1. | LINGO FRANCA: Overcoming Language Barriers Within the Same Language by Craig Harrison
Are you on the same page with your customers? If not, perhaps there's simply a page missing. A page you design to help merchants, customers, clients and even co-workers speak the same language, use the same terms and communicate the ...
[Added: 12 Feb 2007 Hits: 1143 Words: 570]
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2. | Start the New Year off with Superior Customer Service by Yvonne Weld
People are more likely to talk about outstanding service than they are to talk about mediocre service. What are you doing as a business owner to get people talking? I hope you are not providing ...
[Added: 02 Feb 2007 Hits: 1246 Words: 697]
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3. | Job Opportunities Waiting for Retirees by Neoli Marcos
Elderly employees are making a comeback as one of the most indispensable assets of the workforce today. Currently, the trend among employers is to favor experience and maturity, which prods ageing employees to retire at a much later time. Senior employees continue to make a big impact in today's ...
[Added: 18 Jan 2007 Hits: 953 Words: 411]
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4. | Improving Customer Service: How To Improve Customer Service And Get Thousands Of New Customers Flocking To You by Arlyne Diamond
The need for superb customer service is not startling, and the means for bringing it about are relatively well known. Nevertheless, too many businesses seem to accept the need and means in theory but in practice they continue to deliver poor service.
Retail stores whose ...
[Added: 18 Jan 2007 Hits: 945 Words: 615]
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5. | The Truth About Really Great Customer Service by Alan Fairweather
When was the last time you had really great customer
service? Perhaps it was when you bought something in a
store, checked in at a hotel or the airport or even made an
enquiry over the phone. ...
[Added: 13 Jan 2007 Hits: 889 Words: 384]
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6. | On Walking the Talk by Liz Tahir
Recently I was talking with a retailer in his store, and as we were walking around the floor, we came to a rack housing sportswear. Some of the sweaters on the rack were dangling from the hangers. ...
[Added: 30 Nov 2006 Hits: 1216 Words: 1348]
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7. | Five Hot Ways To Create Customer Loyalty by Sheryl Strasser
Creating a loyal customer is not as easy as it once was with today's changing business landscape. Customer loyalty, though, is essential to any great business.
Many business owners lay out a chunk of cash each year for worthless incentive programs to keep customers coming back, but in ...
[Added: 27 Nov 2006 Hits: 971 Words: 522]
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8. | About Customer Relationship Management by Ismael D. Tabije
Customer relationship management (CRM) encompasses the capabilities, methodologies, and technologies that support an enterprise in managing customer relationships. The general purpose of CRM is to enable organizations to better manage their customers through the introduction of reliable systems, processes and procedures.
...
[Added: 22 Nov 2006 Hits: 1124 Words: 415]
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9. | What Do Your Clients REALLY Think of You? by Rutina G Palito
Know Thyself - Socrates
I'd like to start this article with a test ?
What do you get when you cross a Northern Canadian male, a 4x4 truck and heavy rain?
You guessed it! ? Mud Bogging!!!!
That is how I spent my ...
[Added: 12 Nov 2006 Hits: 1095 Words: 913]
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10. | 10 Ways to Improve Customer Loyalty by Sheryl Strasser
Having loyal customers is the key to running a business. Repeat customers can make all the difference in the world as far as profit margin goes, not to mention the extra business gained from word-of-mouth.
Even a first-year economics student can tell you that word-of-mouth is the ...
[Added: 03 Nov 2006 Hits: 1068 Words: 831]
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11. | Networking on MySpace by aldwin pet
MySpace is an online community where members can meet to share photos, journals and interests with an extensive network of friends. The MySpace mission statement describes the MySpace network as being for everyone including:
+ Friends who want to ...
[Added: 01 Nov 2006 Hits: 879 Words: 706]
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12. | Residential Relocation by Caren Jacob
Is residential relocation on your mind? If yes, you need to plan for it well in advance as there are too many things to be taken care of. Choosing a professional residential moving company is the ...
[Added: 19 Oct 2006 Hits: 850 Words: 541]
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13. | Call Center Software and Telemarketing Issues by Rick Ferguson
Just how important is having a top-notch call center with the right software, technology and agents in place to the overall effectiveness of your company?
Imagine this scenario.
A customer has a pressing question pertaining to your business that needs to be answered immediately.
...
[Added: 18 Oct 2006 Hits: 869 Words: 425]
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14. | 800 Number Directory Brings Travel Bargains by Anna Woodward
Travel has changed substantially over the last ten to fifteen years. Remember the days of flight travel when you were able to park, run through the security checkpoint quickly, and get to your gate twenty minutes before takeoff? Days of meals with plastic knives ...
[Added: 17 Oct 2006 Hits: 844 Words: 601]
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15. | Use An 800 Number Directory To Shop Twice, Pay Once by Anna Woodward
We've all heard the phrase "measure twice, cut once". Think of the savings if you could do the same while shopping.
Everyone loves to get a bargain. Not one friend I know would be happier having paid more for something they own. Shopping has turned into an art ...
[Added: 17 Oct 2006 Hits: 831 Words: 575]
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16. | A Toll Free Directory Lets You Shop More, Search Less by Anna Woodward
Whether a consumer, a seller, but mostly as an employer, how you source or locate what you buy is as important as the item that you purchase. What to buy, who to buy from, those are the two questions one would think would be most important, but now there are ...
[Added: 17 Oct 2006 Hits: 813 Words: 547]
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17. | 800 Numbers Bring Leads - If It Doesn't Cost Anything, They'll Call by Anna Woodward
How do I find you, how do I find out where you are, and how fast can I talk to you? These questions are ones we all wish a consumer would ask and then pursue aggressively to ...
[Added: 17 Oct 2006 Hits: 776 Words: 590]
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18. | 800 Number Directory Helps Take Care Of A Baby by Anna Woodward
As a new mother, you are not told how difficult it is going to be for the first six weeks. Everyone tells you how wonderful it will be, that you won't get much sleep in the beginning, ...
[Added: 17 Oct 2006 Hits: 762 Words: 657]
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19. | How to Keep Employees and Customers Satisfied And Improve your Bottomline by Dr. Jan Stringer, Ph.D.
Conventional wisdom points toward customer satisfaction surveys as the best way to pinpoint what specifically draws the customer back or pushes them away. Long relied upon to explain a customer's flitting from one company to another ...
[Added: 13 Oct 2006 Hits: 952 Words: 751]
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20. | Product Ideas: How To Determine What to Offer by Joshua Feinberg
Product ideas or services that your computer business will offer are not as easy to decide upon as you may think. When you start a new business this part of business planning is often taken for granted.
Deciding upon a product idea or service to offer typically starts ...
[Added: 07 Oct 2006 Hits: 911 Words: 441]
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21. | Customer Service Training Tips: 5 Simple Steps to a MAGIC Facilitation by Jeremiah Walsh
As a customer service trainer I teach associates how to use the Five Steps of MAGIC (Make A Great Impression on the Customer) to create an exceptional customer experience. But do your customers—program participants—leave your training programs feeling as though they had an ...
[Added: 07 Oct 2006 Hits: 1835 Words: 992]
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22. | Computer Service Contracts - Moving From Customer to Client by Joshua Feinberg
Computer service contracts are the butter of a computer services business. The difference between having a computer service contract and not having one, is what defines the difference between a customer and a client. As a business owner you want clients ...
[Added: 05 Oct 2006 Hits: 740 Words: 329]
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23. | Benefits of Sales Force Automation by John Banks
Today's high-tech world is flowing in a sharp wave of competition. All business levels, from small or medium sized companies to large enterprises, are struggling to maximizing their customer-base, securing the existing ones and maintaining profitability. Tough situation!
To survive this industrial ...
[Added: 23 Aug 2006 Hits: 1180 Words: 836]
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24. | Silly Service has its Serious Side: Test Your Customer Service Knowledge! by Craig Harrison
Who says service is serious? Customer service can be silly too. Take this fun quiz to test your customer service knowledge. You may be a service ace if you both pick the correct answer to each of these ten questions, and ...
[Added: 19 Aug 2006 Hits: 1045 Words: 969]
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25. | Credit Couseling Podcasts by marshal Sandler
Today Saturday, August 5, 2006 6:19:57 PM GMT-04:00
Credit Counseling Podcasts
Podcasting allows listeners and producers to connect around topics too narrow for traditional broadcasting. Likewise, traditional broadcasters have started to use podcasts to extend ...
[Added: 07 Aug 2006 Hits: 733 Words: 421]
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26. | Hiring Talent: Michael Jordan vs. Myself by Albert Barneto
Hiring Talent: Michael Jordan vs. Myself
Hiring for "Signature Service"
The importance of hiring natural talent to be the face of your restaurant and the process of hiring employees that are passionate about service.
"Signature Service" is passionate hospitality. Your ...
[Added: 02 Aug 2006 Hits: 833 Words: 658]
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27. | Bad Customer Service Is Not So Funny: Five Secrets to Giving Outstanding Customer Service by Ed Sykes
The following story tells how a customer experience went
from funny to sad in less than 24 hours, and five secrets to
creating an outstanding customer experience.
Recently, Joy and I were invited to go to a local comedy
club. It was one of ...
[Added: 02 Aug 2006 Hits: 1149 Words: 993]
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28. | Turning Customer Service Inside Out! by Craig Harrison
While companies focus thousands of dollars on external customer service in hopes of wooing and retaining customers, little attention is being paid to the effect poor internal customer service has on customer satisfaction. It all starts within your organization! Sooner or later the ripple effect reaches your customers. To ...
[Added: 18 Jul 2006 Hits: 841 Words: 1032]
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29. | Fostering a Superior Customer Service Culture by Peter Lawless
In order to be hugely successful at business, you must provide a truly excellent level of service to your customers. You must continually exceed their expectations and delight them. Knowing how to amaze your customers is something that you must instill within the company culture. Here are some ...
[Added: 22 May 2006 Hits: 888 Words: 708]
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30. | Customer Service At Its Best by Bill Lampton Ph.D.
Because we experience so much customer service that annoys us, and even insults us, finding someone who truly cares about customers lifts our spirits. Recently, I visited a company president who says this to his customers: "Your complete and total satisfaction is our goal. We strive to ...
[Added: 22 Apr 2006 Hits: 782 Words: 725]
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31. | A Good Business Phone System Can Help Streamline Customer Service by Kingston Amadan
Let's face it; customer service is an important part of a successful business. I would even go as far as to say it's the most important part of a successful business, especially one that utilizes the ...
[Added: 10 Apr 2006 Hits: 830 Words: 300]
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32. | Customer Service for Business Phone Systems by Kingston Amadan
Working in a law office often means long hours and late nights, especially doing probate work. Getting in before seven A.M. and staying until well past business hours, I assumed that I would always be available for whoever might ...
[Added: 10 Jan 2006 Hits: 730 Words: 328]
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33. | Keeping the Human Element in Customer Service by Kingston Amadan
There is little in life that makes consumers more perturbed at a business than improper or insufficient phone etiquette. In the business world, there is no excuse for unprofessional behavior when speaking with customers and clients over the telephone. Unfortunately, I'm referring to much more than just incompetance, ...
[Added: 18 Nov 2005 Hits: 764 Words: 360]
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34. | the 5 W's of World Class Customer Service Training by Rosanne D'Ausilio, Ph.D
The preamble to the United States Constitution begins, 'we, the people.' I feel strongly that we, the people, are what make the difference in life, both personally and professionally.
The interaction anyone has at any level with your employees, including you, gives a customer-- whether current, potential, internal or ...
[Added: 14 Nov 2005 Hits: 1081 Words: 1358]
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35. | Does Your Customer Service Suck? by Darryl Gee
As a customer, I know what it's like to be on the customers side of the counter. You want to turn over your hard earned money for goods or services. You are then confronted with attitude, ...
[Added: 08 Nov 2005 Hits: 766 Words: 761]
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36. | Learning Superior Customer Service Skills by Daniel Sitter
Copyright 2005 Daniel Sitter
Is customer service a department in your company? Is customer service simply the title of an order entry department? Is customer service an empty shell, long on rhetoric but short on delivery? Does the term customer service actually mean anything, or is it a leftover ...
[Added: 27 Oct 2005 Hits: 831 Words: 740]
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37. | How To Kick Your Customer Service Up A Notch by Rosanne Dausilio, Ph.D.
How To Kick Your Customer Service Up A Notch!
Welcome to the inaugural issue of Human Tech Tips -- Tip #1. How do we take your customer service and kick it up a notch?
This ...
[Added: 17 Oct 2005 Hits: 824 Words: 357]
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38. | Customer Service Internet Style - 10 Tips To Improve Your Service by Elizabeth McGee
Quality customer service is the lifeblood of any business.
If you understand that it costs more to find a customer
than it does to keep one then you will appreciate the
importance of ...
[Added: 26 Sep 2005 Hits: 875 Words: 905]
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39. | Ten Online Customer Service Tips by Andrea Wilson
Other than the current buzz words, customer service has changed very little since commerce first began. If you want a customer to buy from you again, and to recommend your product or service to others, complaints or problems must be handled ...
[Added: 26 Sep 2005 Hits: 788 Words: 886]
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40. | What's The Customer Service Buzz About Your Business? by Tim Knox
If you're a regular reader of this column you know that my number one pet peeve is bad customer service. Nothing chaps my backside more than paying hard-earned money for a product or service only to have the provider of said product or service become apathetic, obnoxious or just ...
[Added: 08 Sep 2005 Hits: 780 Words: 348]
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41. | Customer Service For Huge Profits by Christos Varsamis
Customer service is the most vital asset for a Business, whether it is online or offline. It's the critical factor which determines if your business has a future or not. There are two vital components to every interaction you have with a customer
1) The purchase or transaction
2) ...
[Added: 02 Sep 2005 Hits: 708 Words: 594]
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42. | Writing The Book On Great Customer Service by Tim Knox
Q: One of the big chain bookstores recently opened up near my small book store. Already I can see my business starting to decline. Is there anything I can do to compete with the bigger store or should I just accept the inevitable?
-- Peter Q.
...
[Added: 21 Jul 2005 Hits: 762 Words: 1007]
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43. | Make An Action Plan To Improve Customer Service by Kevin Dervin
Customer Service is a critical factor for keeping your clients coming back and ensuring they’ll refer you to others. Growing your business will be a difficult task at best if you don’t perform, meet and ...
[Added: 08 Jul 2005 Hits: 914 Words: 420]
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44. | Customer service 101- What You Absolutely Need to Know by Samaira kapoor
Customer service refers to a person or a desk, which is set up to give general assistance to customers. Success of any company or business lies in the hand of their customers. Once a customer is satisfied with the company, then company will be in good profits. It is only ...
[Added: 15 Jun 2005 Hits: 862 Words: 503]
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45. | Customer Service Tips for Small Businesses by Matt McGovern
We hear it all the time about big companies, and most likely we have professed a few of the same sentiments ourselves: "They've gotten too big to care about individual customers," "Personalized service is a thing of the past," and "If ...
[Added: 17 Nov 2004 Hits: 738 Words: 744]
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