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1. | Customer Service At Its Best
Because we experience so much customer service that annoys us, and even insults us, finding someone who truly cares about customers lifts our spirits. Recently, I visited a company president who says this to his customers: "Your complete and total satisfaction is our goal. We strive ...
[Added: 22 Apr 2006 Hits: 783 Words: 725]
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2. | Put Your Best Face Forward
Blink--a recent book by Malcolm Gladwell--cites research to support the concept that a person's face can do more than mirror the individual's mood. . .it can create a mood for that individual. That is, if you start your day with a defeated look, before long you ...
[Added: 24 Mar 2006 Hits: 348 Words: 724]
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3. | Muzzling the Motor Mouths: Silence Workplace Windbags
Nonstop talkers surround us. They appear to have no concept of time, as they ramble on endlessly--following their request to "talk to you for a minute." You want to treat them courteously, yet demonstrate that you need privacy to finish your work.
During my twenty-three years in management, I ...
[Added: 02 Dec 2005 Hits: 335 Words: 577]
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4. | Attract Clients With Your Business Card
Let's say you attend a business function. You meet a top tier prospect, and give her your card. Twenty other people do the same thing. So what will make your card stand out from the collected stack?
Here are twelve ways to ...
[Added: 18 Nov 2005 Hits: 308 Words: 619]
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5. | A Dozen Guidelines For Using E-Mail
In most of the seminars I conduct for corporations and associations, I reserve time to talk about e-mail. Why? Because e-mail has become one of our most prominent means of internal and external communication. And guess ...
[Added: 05 Nov 2005 Hits: 312 Words: 801]
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