Motivate Your Team for Outstanding Customer Service: Six Secrets of Customer Service Motivation Providing outstanding customer service is one of the most rewarding yet challenging activities within your organization. Exceptional organizations that provide outstanding customer service will experience the following benefits:
Increased customer satisfaction
Increased revenues
...
[Added: 23 Oct 2006 Hits: 813 Words: 798]
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Outstanding Presentations Start in the Mind: Five Secrets for Overcoming Public Speaking Anxiety Public speaking presents such a challenge for many people. In the Book of Lists, public speaking anxiety and making a presentation constitute the number one fear; the fear of dying is number two. Like the old saying goes, "People would rather be in the grave than make a ...
[Added: 02 Aug 2006 Hits: 1025 Words: 1114]
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Life Before Downsizing: Six Secrets to Managing Change and Creating Opportunities for the Future What would you do if you learned your organization was
bought by another organization, was downsizing, or closing
its doors tomorrow? In 30 days? Six months? In one year?
Are you prepared for the change? What will you do in the
future?
In this ...
[Added: 02 Aug 2006 Hits: 608 Words: 771]
Bad Customer Service Is Not So Funny: Five Secrets to Giving Outstanding Customer Service The following story tells how a customer experience went
from funny to sad in less than 24 hours, and five secrets to
creating an outstanding customer experience.
Recently, Joy and I were invited to go to a local comedy
club. It was one ...
[Added: 02 Aug 2006 Hits: 1149 Words: 993]
