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Don't Set Fire to Your eMail Practicing
By BIG Mike McDaniel
More about eMail from BIG Mike McDaniel
It has happened to all of us. A pop-off remark at
the wrong time, without thinking has caused a lot
of grief. Sometimes it can be schmoozed over and
sometimes the rift created is permanent. You may
have seen the clever signs like "Engage Brain
Before Operating Mouth".
The same applies to eMail messages. All it takes
some hastily typed words and a click on send and
"poof" there is no taking it back. Unlike the
verbal pop-off, an eMail "Flame" does not give you
the opportunity to see the receiver's face and
realize that you made a boo boo.
This advice is not only for messages originated by
you, but for replies to messages received by you
as well. Remember the receiver has no way of
seeing your emotion when you sent it and you have
no way of seeing the reaction when received.
Perhaps the message that set you on fire was not
meant that way. Before you melt the Internet with
a flaming message or reply, practice restraint.
1. Get into the habit of composing your eMail
message off-line (most often in your word
processor). Once ready to send you can highlight
and save the message to the clipboard and paste it
into your eMail blank. This gives you days or
weeks to ponder the viability of venting your
keyboard. After a day or two, a revisit to the
proposed response might need a complete re-write.
2. Always include enough of the original eMail in
your reply to tie the messages together. When you
press reply, your eMail program will automatically
paste the entire message in your reply. Don't keep
the entire message. Highlight and delete the
extras, leaving the words that prompt your reply.
3. Ask your eMail program to put all outgoing
messages in a "queue". In that way when you press
"send" the messages are stacked up to be sent at a
predetermined time (every so many minutes, or when
you close your program). The queue gives you a few
short minutes as a last chance to change your
mind.
Learn to keep your emotions in tow. Once you mail
the eMail, there is no turning back. Don't say
anything in an eMail message you would not say
face to face.
If someone sends you an e-mail message that
strikes you as just a little too critical, or you
read a message in a discussion group that seems a
little too offensive, chances are that you're
misinterpreting the intent of the sender. Perhaps
a message that you are taking seriously was
intended to be taken sarcastically!
Haste-Before-Send will only serve to dump fuel on
a fire of what could potentially become a "flame
war," with combatants engaging in pointless verbal
warfare, usually as the result of a misinterpreted
message or an undiscriminating author.
Copyright 2004 BIG Mike McDaniel
- All Rights Reserved -
About the Author
BIG Mike McDaniel is a former successful
radio station owner and major market TV News
anchor and nationally recognized Speaker,
Author, and Small Business Consultant.
Big Mike has authored four books and hundreds
of articles and publishes a sales magazine.
He has served as a Director of the
International Idea Bank (a marketing think
tank). He is the founder of the BIG Ideas
Group, a marketing and management facilitator
for small business growth through seminars,
MasterMind Idea Exchanges, focus groups,
distance learning, sales training and
operational strategies.
Reach BIG Mike by eMail
MailTo:McD@BIGMikeOnline.com
Subscribe to "BIG Mike's BIG Ideas"
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