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Improvements for the Philippines
By Andrew Espejon Samson
The Philippines continually proves to be a hot bed of low cost Call Center Outsourcing as it has received much recognition as being one of the best call center destination in the world, subsequently following close behind India in the competition.
But still, the Philippines has a lot of improvements to make in order to really tie up with India and be ahead of China, who is also catching up in the Outsourcing industry.
The Philippines has to train more manpower in order to prepare the country for further advancement and strengthening of the call center industry. For the past years, it has retained its place as one of the best countries in IT and English proficiency. So, it should be able to maintain this standing. Instead of focusing on how it can outsmart other countries in terms of low labor cost, it should come up with other value-added services or market strategies . It should try to propose new specialized services.
Many infrastructure are already set up but the country needs to further increase and stabilize this in order to accommodate more business functions, especially in the prime areas of the business. Companies in the Philippines should help each other in order to maintain this kind of stability in the industry. Instead of competing with one another, the country should widen its site for the world wide market. Just like the proposition of one of their country's senator, they should clarify the incentives to further motivate outsourcing companies who set their hopes in entering the call center industry.
The country also has to promote itself more since some foreign companies still doesn't see the Philippines as an attractive location. The government also should extend its support in order to boost the economy and be less political in terms of helping not just the call center industry but other subsets of Outsourcing within.
Lastly, the Philippines should establish more rapport with other countries in order to score more clients and strive hard to maintain the relationships it has already established before. With everything said, all it has to maintain is the drive to bring the country to more progress.
About the Author
The Philippines call center industry is booming. Smart companies are catching on. Writer for
Global Sky Inc, a Philippines based call center offring US Quality at Offshore for rates. For more
information visit http://www.global-sky.com, call 877-463-3885 or email: drew.samson@global-sky.com
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| Some other articles by Andrew Espejon Samson | OUTSOURCING!?
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