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Microsoft Dynamics GP 9.0 - USA Nationwide Support Overview
By Andrew Karasev
As we see Microsoft
Great Plains 9.0 or new name of the project Microsoft Dynamics GP is marching
across the US, U.K. Australia, Latin America, South Africa, parts of continental
Europe: France, Germany, Holland, Belgium and Poland - we would like to point
out to new support options, available with Microsoft Dynamics GP 9.0 - as it
leverages new Microsoft technologies, such as MS Sharepoint, integration with
Microsoft CRM/Microsoft Dynamics CRM, Microsoft Business Portal (locomotive of
Microsoft Dynamics or Microsoft Project Green). Potential clients or Microsoft
Great Plains / Great Plains Software Dynamics, eEnterprise or even DOS based
Great Plains Accounting orphan (without support) clients should know their
options in getting Great Plains remote support. In this small article we will
try to educate the clientele
Remote Support
Technology. There are three
options in your disposition: Citrix/Windows Remote Desktop connection (with
VPN or without VPN - directly by static or dynamic IP), second option is web
session - multiple web sessions vendors are out there on the market, the third
option is PCAnywhere - this is the veteran on the remote support market, now
it faces strong competition from the side of "free" remote support options
(coming with Windows XP Pro license)
Business Portal.
It is web portal by the technology, and so - it could be supported remotely.
Additional comments: Microsoft Project Green, targeting to merge Microsoft ERP
applications: Navision (Microsoft Dynamics NAV), Axapta (Microsoft Dynamics
AX), Solomon (Microsoft Dynamics SL), MS CRM (Microsoft Dynamics CRM), Great
Plains (Microsoft Dynamics GP) should enable more tools for Microsoft Dynamics
products remote support
Competition.
As Microsoft Business Solutions admits - SAP Business One and Oracle (Oracle
E-Business Suite lite version) are major competitors. We are not talking
about BestSoftware here - this is subject for separate article
International MRP
Market. Where you have
localization questions and challenges. Localization usually deals with
French, German, Portuguese, Spanish, Italian language translation plus local
country tax engine automation (especially for such unique tax legislations as
Brazilian, Chinese, Indian, French)
Customization.
Especially in the USA we see a lot of clients and orphans who have Microsoft
Dexterity (or Great Plains Dexterity) customizations. Dexterity, being
designed in earlier 1990th has modular structure. This means that
original Great Plains Software code (DYNAMICS.DIC) is separated from third
parties (later purchased by GPS and incorporated into GP as Manufacturing,
Project Accounting, Service Advantage Suite). With version 6.0 GPS renamed
products and dictionaries and this is now the dilemma for clients, using old
version of Microsoft Dynamics to bring their customization up to the current
version (Microsoft Dynamics 9.0). We recommend technology approach, when
Dexterity pieces should be analyzed and upgraded or recustomized with newer
technologies, such as eConnect, web services, Integration Manager VBA (subject
to be phase out) and Continuum (subject to be phased out)
eOrder.
Please be informed that eOrder will not be upgraded to version 9.0. eOrder
was legacy IIS ASP application, not integrated with Great Plains Business
Portal
Please do not hesitate
to call or email us: USA
1-866-528-0577, 1-630-961-5918
help@albaspectrum.com About the Author Andrew Karasev is Chief Technology Officer
at Alba Spectrum Technologies (
http://www.albaspectrum.com
http://www.greatplains.com.mx
http://www.enterlogix.com.br ) - Microsoft Business Solutions Great Plains,
Navision, Axapta MS CRM, Oracle Financials and IBM Lotus Domino Partner, serving
corporate customers in the following industries: Aerospace & Defense, Medical &
Healthcare, Distribution & Logistics, Hospitality, Banking & Finance, Wholesale
& Retail, Chemicals, Oil & Gas, Placement & Recruiting, Advertising &
Publishing, Textile, Pharmaceutical, Non-Profit, Beverages, Conglomerates,
Apparels, Durables, Manufacturing and having locations in multiple states and
internationally.
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