Article Categories
» Arts & Entertainment
» Automotive
» Business
» Careers & Jobs
» Education & Reference
» Finance
» Food & Drink
» Health & Fitness
» Home & Family
» Internet & Online Businesses
» Miscellaneous
» Self Improvement
» Shopping
» Society & News
» Sports & Recreation
» Technology
» Travel & Leisure
» Writing & Speaking

  Listed Article

  Category: Articles » Business » Article

The power of positive communication in business.

By Murad Ali

Communication is one of those aspects of business that few people think about but is likely the key to any successful operation. People have built and kept their fortune on the simple concept of speaking effectively. When this happens people trust, people appreciate, and people feel confident with someone their engaging in transactions with. Anyone can speak effectively if they know what that means.

The first rule that must be understood when communicating with business associates is to stay positive. That doesn't mean you don't tell them the truth but you keep the conversation in a positive tone and demeanor. When you are positive it is more likely that the tone of conversation will stay positive and the end result will end in a sale. People like to feel as though they are appreciated, as though they are worthy, and as though they are building a friendship.

According to the book "How to Communicate" by McKay, Davis and Fanning there are four ways of keeping a conversation positive.

1.) Praise: Praising people in an honest and sincere manner is one of the most effective was of making new friends and getting higher sales. That doesn't mean spouting out so many compliments that it annoys your customer or business associate but find something about their personality, skills, or what they are wearing and say something nice.

2.) Trading: When we trade in business we do so in a way that gives us a sale. For example, you might be able to trade your services for someone else. "I have no problem doing your taxes for you for free but in exchange I would like you to fix the hole in my roof". If cash is what you are looking for then say something like, "I will give you a 50% discount on my services but I would like you to do this." When business people use trade they can encourage a sale, reduce expenses, and receive something then need for cheap or free.

3.) Building Rewards: Many businesses build rewards into referrals such as paying $10.00 for every referral, or giving free prizes to the 10th caller, or offering buy 3 get 1 free program. Rewards are effective for nearly anything you want to accomplish. For example, on the New Business World Blog and Online Business Concepts Blog people who refer a business for advertising, which results in a sale, receive 50% of the cost of advertising. Why does this work? It's because the advertisement is worth the price and I make more by volume and not the individual sale.

4.) Verbal and nonverbal appreciation: People love to feel as though they are being appreciated. Simply say positive things about them and tell then how much you enjoy their time, their patronage, or something else.

Positive communication is about treating people well and in a manner that you desire to be treated. There is no magic rule other than the "Golden Rule" to treat other people the way you desire to be treated. Positive communication can be used in any business, in any relationship, in any friendship and in any workplace.

Murad Ali is a three time business author, a Ph.D. candidate and a human resource manager.
About the Author
Murad Ali is a three time published book author, a human resource manager, and a Ph.D. candidate. For more articles visit the following:

Article Source:
If you wish to add the above article to your website or newsletters then please include the "Article Source:" as shown above and make it hyperlinked.

  Some other articles by Murad Ali
U.S. Lodges Complaint Against China
U.S. manufacturers are sitting on the edge of the seats waiting for the U.S. World Trade Organization complaint lodged against China in the industries of electronics, steel and paper products. The U.S. Trade ...

Training, development, cost, program
The majority of large corporations have a training and development department or outsource these needs to other agencies. Training and development is fundamental to increasing the skills of the employees and providing ...

Adding Value to Your Business/Product
Sales success requires that businesses understand exactly what customers desire and what they appreciate. Before a business can determine what product/service will add the most value ...

Most profitable industries in the U.S. and China.
The world's two mega-powers have different expectations of growth for the next 1-5 years. Each country has needs that represent their place in the world and corresponding stage of development as a nation. ...

All the Online Marketing Methods: Increasing traffic and sales.
Marketing is one of those dirty little jobs that all businesses, whether large or small, must engage in if they are going to survive. Small business owners often do not know how ...

Uncompetitive America: Entitlement and Government.
America was once the unmatched financial and manufacturing capital of the world. After years of globalization the country is now being challenged by other major world economies. America's problems begin and end ...

  Recent Articles
Record Management
by Ismael D. Tabije

Treasure Hunts
by John Tarr

What to Look for in Choosing IP Surveillance Software
by amit

Giving Your Business a Vision Others Can Envision
by Yvonne Weld

Productivity and Production Management
by Ismael D. Tabije

Why Businesses Today Fail - Part 1 Customer Service
by Jeffrey Solochek

Utilizing a Virtual Assistant is Just Good Business Sense
by Yvonne Weld

The Quest For An Auto Dealer
by Ashley Daniels

The Importance of Coaching
by Ashley Daniels

Finding The Right Business Investment
by Jason Sands

Commercial Flooring NY gives your office a professional look
by Stephen robins

Commercial Carpet Tiles are preferred by numerous professionals
by Stephen robins