Article Categories
» Arts & Entertainment
» Automotive
» Business
» Careers & Jobs
» Education & Reference
» Finance
» Food & Drink
» Health & Fitness
» Home & Family
» Internet & Online Businesses
» Miscellaneous
» Self Improvement
» Shopping
» Society & News
» Sports & Recreation
» Technology
» Travel & Leisure
» Writing & Speaking

  Listed Article

  Category: Articles » Business » Customer Service » Article

A Good Business Phone System Can Help Streamline Customer Service

By Kingston Amadan

Let's face it; customer service is an important part of a successful business. I would even go as far as to say it's the most important part of a successful business, especially one that utilizes the telephone as its main source of communication between it and its customer base. Fortunately, new technology in business phone systems has made obtaining stellar customer service marks as easy as can be. More and more administrators are monitoring their employees' interactions with customers in order to improve customer service. The benefits of monitoring incoming and outgoing phone calls are threefold. First, businesses are able to find out what customer service methods are working the best for the products and services they sell. Once this is established, future employee training materials can be made to reflect the information that monitoring sessions have yielded. Being able to fabricate training material based on real-world scenario calls can help employees understand the proper way in which to engage customers. Second, administrators can monitor the employees themselves, to ensure that all proper protocols are being adhered to when employees are dealing with customers. This procedure has the added benefit of keeping employees on their toes, as they will be aware that they may be monitored at any time. Third, from a legal standpoint, recording consumer interactions can help protect the company from a legal standpoint should an issue arise which requires the re-telling of an exchange of information between a company's employees and its customers to resolve the situation. To have the ability to know what is happening between your business and your clientele can be a great boon in our modern society, where customer is service is rightfully king. Companies who take advantage of advancements in business phone system technology may find a noticeable difference in their bottom line.
About the Author
To order a small business phone or phone system visit To read other article visit

Article Source:
If you wish to add the above article to your website or newsletters then please include the "Article Source:" as shown above and make it hyperlinked.

  Some other articles by Kingston Amadan
Getting the Best Deal on Small Business Phone Systems
Small business can mean a lot of things, but for most companies who fall under that moniker, small business means operating on a stringent budget. Even if the expenses of ...

The Basics of Upgrading a Business Phone System
So you've outgrown your current phone system and need to expand. If replacing your current business phone system is not in the operational budget, there ...

Top Questions Your Web Design Firm Should Be Asking You
Before any business owner develops a web site, they usually have something in mind regarding the esthetics, layout and overall budget they have for the project. ...

Finding the Best Web Designer for Your Website
When shopping for a web designer, there are several things you can do to help find the best value for your money. Between talking ...

Hiring a Web Design Firm vs. Freelance Designer
A web site is more than just a tool for business. It's part of your "brand" image, your storefront and a measure ...

The Right Restaurant Supplier Can Make All the Difference
Last month, I opened my third restaurant in twelve years. Anyone who knows anything about the restaurant business will tell you that success of that nature isn't easy to come by. I ...

  Recent Articles
LINGO FRANCA: Overcoming Language Barriers Within the Same Language
by Craig Harrison

Start the New Year off with Superior Customer Service
by Yvonne Weld

Job Opportunities Waiting for Retirees
by Neoli Marcos

Improving Customer Service: How To Improve Customer Service And Get Thousands Of New Customers Flocking To You
by Arlyne Diamond

The Truth About Really Great Customer Service
by Alan Fairweather

On Walking the Talk
by Liz Tahir

Five Hot Ways To Create Customer Loyalty
by Sheryl Strasser

About Customer Relationship Management
by Ismael D. Tabije

What Do Your Clients REALLY Think of You?
by Rutina G Palito

10 Ways to Improve Customer Loyalty
by Sheryl Strasser

Networking on MySpace
by aldwin pet

Residential Relocation
by Caren Jacob