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Office Phone Systems in the Modern Age
By Kingston Amadan
Office phone systems have long been the most integral part of customer relations in the business landscape. Despite a surge in E-commerce over the last decade, phones are still the number one medium of communication for the sale of products or services and for interfacing with clientele. As communication needs have grown, so have the often complex and complicated phone systems that businesses rely on. Not only have the phone units themselves become remarkably modernized over a short period of time, but also the amount of lines that can be added to an office with minimal complications. Office phone systems are one of the few communication protocals where advancements have steadily improved to meet demand. With the introduction of fax, voicemail and headset technology, manufacturers have not been lax in incorporating into phone systems the specialized features that meet the needs placed on their products in the modern age. Just as with the prevalence of personal computers since the onset of the internet in the early 1990's, office phone systems with multiple routing options have steadily increased in number. What was once limited to large corporations is now commonplace in even the smallest of professional environments. As technology has improved, prices for office phone systems has steadily declined. An overall increase in the number of companies that produce multi-line phone systems has created competition that has been beneficial for small and large business owners alike. Simply put, today's office phones and phone systems are able to handle a larger volume of calls with an ease of routability never before seen for substantially less than their predecessors. The most recent advances incorporate programmable call automation that can provide menu options and route callers to their destination with little or no human interaction necessary. While this may not provide a noticeable improvement for customer service, it does streamlines and simplify call routing and can greatly reduce the manpower that was once necessary to handle a large volume of callers. While many businesses move toward automated menus, others are moving their operations toward a more switchboard oriented approach where one person may direct traffic for a larger contingency of customer relations specialists. The physical interface of office phone systems has made this possible. LCD displays allow employees the flexibility to monitor incoming calls and transfers with ease.
While much has changed in the available options of office phone systems, one thing has remained staid throughout the modern era. Telephones are and will continue to be the most widely used interface between business and the customers they serve.
About the Author
Click for more information about small business phone systems, telephones, phone equipment and more visit http://www.ineedtelephones.com Read more articles on phone systems and phones in the work place
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