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Microsoft Dynamics CRM Customization or Third Party Product - ov
By Andrew Karasev
With version 3.0 MS CRM
will be more exposed to end-user tuning, software development, customizations.
Microsoft CRM SDK is becoming more sophisticated with reconsidering of
post-call-out technology, deprecating a lot of 1.2 CRM SDK methods, replacing
Crystal Reports Enterprise with MS SQL Server Reporting Services, changing MS
CRM Exchange Connector functionality, etc. Microsoft itself has to be very
flexible and freed up to change/adjust development standards if required. In
such situation end customer should be very knowledgeable and savvy to predict
the future, when he needs to deploy custom solutions/modules. In this small
article we will consider pros and contras of deploying third parties or just go
ahead with customer specific unique customization.
Third Party Product.
Pros: The cost is
normally controllable, because product is already developed and ready to be
implemented. Plus it is possible to get references on the reliability of the
product from all the kinds of user groups, product reviews, etc. Also –
sometimes it is referred as weakness but it might be considered as the plus –
if product is developed and supported by the known vendor – you should believe
that it will be upgraded and available for future MS CRM releases.
Contras. The first
minus we would like to mention is usually not described in the textbooks –
this is the problem when, say product A is purchased by Microsoft itself and
inaugurated as from now on 'official' solutions, and if you historically
selected product B – coming from the competitor – you are in a problem – you
will see you software vendor to be weakened and slowly phasing out alternative
product B
Unique Customization.
·
Pros. You will have so-called
source code, if you negotiate it right with the custom developer or custom
development company – then you can transfer version upgrade or product
modification to the market leader (who will be giving you better price and
quality assurance in the future). Other pluses might be cost saving, due to the
fact that you are paying for required functionality only, not for something you
will never use.
·
Contras. Cost might be
crossing the budgeted line, because you might not be able to select reliable
software developer (all of them might be in the learning curve, because MS CRM
is relatively young product) – this is very strong argument, when you have just
purchased the CRM and yet not know the players on the customization market.
Production Environment
Challenges. When you are already in production – be sure that MS CRM needs
testing, if you introduce custom logic. You should try to isolate custom logic,
and test it in the isolated space – again MS CRM doesn't have parallel test
company environment – opposite to what you have in ERP system, such as Great
Plains/Dynamics GP.
Please do not hesitate
to call or email us: USA 1-866-528-0577, 1-630-961-5918
help@albaspectrum.com About the Author Andrew Karasev is Chief Technology Officer
at Alba Spectrum Technologies (
http://www.albaspectrum.com
http://www.greatplains.com.mx ) - Microsoft Business Solutions Great Plains,
Navision, Axapta, MS CRM, Oracle Financials and IBM Lotus Domino Partner,
serving corporate customers in the following industries: Aerospace & Defense,
Medical & Healthcare, Distribution & Logistics, Hospitality, Banking & Finance,
Wholesale & Retail, Chemicals, Oil & Gas, Placement & Recruiting, Advertising &
Publishing, Textile, Pharmaceutical, Non-Profit, Beverages, Conglomerates,
Apparels, Durables, Manufacturing and having locations in multiple states and
internationally.
We are serving USA Nationwide: CA, IL, NY,
FL, AZ, CO, TX, WI, WA, MI, MA, MO, LA, NM, MN, Europe: Germany, France,
Belgium, Poland, Russia, Middle East (Egypt, Saudi Arabia, OAE, Bahrain), Asia:
China, Australia, New Zealand, Oceania, South & Central America: Mexico, Peru,
Brazil, Venezuela, Columbia, Ecuador, Chili, Paraguay, Uruguay, Argentina,
Dominican Republic, Puerto Rico
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