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10 Steps to Making That Change Happen
By Steve Winder
Step One
Think about the result you want from
your change. Sounds obvious
but all the of the jigsaw needs to make
sense if you are to
get the team commitment and
corporation. But no need for
you to explain your reasons for
changing
Step Two
You have to change your approach or
behaviour in order to
change the behaviour in others
CONSISTENTLY! For example if
you want all clients to have a
consultation before their
hair is washed then you have to do it
each and every time
or it will be death to that idea.
Step Three
Loads of praise when you catch them
doing it right. Stop catching
them doing it wrong. Why do so many
managers, owners focus
on the negatives. Reinforce good
behaviour by plenty of
back patting
Step Four
Run small meetings or one to ones
telling them the importance of the new
system or change you
want. If you have loads of part-timers
or shifts then run
your meetings in shifts. Otherwise it
will take forever to
get everyone together.
Step Five
Train, Train, Train and train to ensure
that all know
how to do what and when.Wishing alone
is not enough you
must train it. (Sorry I know this is
going to be a blow
to you but Ą°Fairies are not realĄ± just
because you wish
it ant gonnĄŻa change a thing) make sure
they have
the knowledge, understand the benefits
for the client
and the salon.
Step Six
Allow them time to change, you know
what they say Old
Habits die hard. Practice makes
perfect, if they see
themselves successful with the new
approach then in time
things will change. But remember you
must praise them!
Step seven
Expect some of your team members to
uncomfortable with the
change, this is common when people have
done something the
same way for years and then they are
asked to change. It
creates an internal conflict but this
is a normal response.
Its a bit like when you have a
disagreement with someone
who has a different opinion to you it
makes you feel
uncomfortable right.
Step Eight
Reduce the discomfort by putting people
who are happy with the change with the
people feeling
uncomfortable with it. Have plenty of
group discussions and
one to ones. Get everyone to view their
progress and to
publicly commit their support to the
change.
Step Nine
If you adopt the blow by blow approach
above staff
will carry out the changes and change
their attitudes. This
means that they have taken onboard the
approach or new
information. Often they will try to do
more to bring about
not only in themselves but in others
too.
Step ten
If enough people undergo the change at
least 50% then over
time this will become the norm The
culture in the salon
will change and your new system or
training will be here to
stay. Its like chucking mud at the wall
eventually it will
stick.
About the Author
Fix your hair salon problems and improve your business. Learn how to stop stylists leaving, make a quiet day busy. To receive your free 100 page e-book on how to open a salon and save thousands and much then visit: http://www.hairbizsecrets.com
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