| |
How to Deal With Rejection
By Steve Kaye
No one likes rejection. And yet it happens. Here's how to make the most of it.
> Accept It
Recognize that it is impossible for everyone to say "yes" to everything. Thus, rejection is an expected byproduct of making an offer or asking for something.
Some people make rejection part of their sales strategy. That is, they deliberately send out a flood of requests, knowing that most of them will be rejected. Thus, if you want to increase your rate of acceptances you need to collect more rejections.
> Be Gracious
Always thank the other person for a rejection. Congratulate them. And be polite. This makes it easier for them to explain why they rejected your offer and it leaves them feeling that you are a good person.
On the other hand, using insults, guilt, anger, or other high pressure techniques will upset the person. That solidifies the rejection and ruins any further dialogue.
Always respect the other person's decision.
> Explore Why
When you receive a rejection, ask the other person to explain what led to the decision. In sales, this is often when the selling really starts. You may be able to resolve the other person's objections and convert a "no" into a "yes."
You may also learn that the other person misunderstood your request. Or you may learn about other needs that you may be able to meet.
You can also use this as an opportunity to gain ideas on how you can improve.
Of course, be gracious. Be polite.
> Stop When It's Over
If the other person refuses to explain or if you are unable to overcome the other person's objections, then the deal is over. Stop trying when it is clear that the conversation is over. Nobody likes to be badgered or hounded after they have made a choice.
> On a Personal Note
As an entrepreneur I conduct most of my business by phone. I schedule appointments, propose programs, and sell services - all by phone. The most aggravating part of my business occurs when someone asks for something and then ignores me. This type of rejection hurts my feelings and wastes my time. I welcome hearing "no." In fact, I strive to be the easiest person to turn down that you will ever meet. I do this because I want to spend time with the people who appreciate my services.
Notice that accepting rejection involves treating the other person with respect and dignity. Be gracious and then move on. Leave them wondering if they made a mistake, which could leave the way open for other possibilities.
About the Author
Steve Kaye helps leaders hold effective meetings that produce results - fast and with everyone's participation. He is an IAF Certified Professional Facilitator, author, and speaker. His meeting facilitation and leadership workshops create success for everyone. Call 714-528-1300 for details. Visit http://www.stevekaye.com for a free report.
Article Source: http://www.simplysearch4it.com/article/11445.html
| If you wish to add the above article to your website or newsletters then please include the "Article Source: http://www.simplysearch4it.com/article/11445.html" as shown above and make it hyperlinked. |
| Some other articles by Steve Kaye | How to Select a Meeting Facilitator
Meeting facilitation is a complex activity. Thus, you want to make sure that you engage someone who knows how to ...
Why Olivia Refuses to Attend Meetings
Olivia Felini is a wonderful cat. She will do almost anything, except go to meetings. Here's why.
1) No one asks her ...
How Bad Can a Meeting Be?
There are the winning entries from a bad meeting contest (condensed and sanitized to protect the participants)
1) Short, Expensive, and Useless.
First, she sent a letter ...
More Than One Type of Goal Leads to Success
Most people set goals. But they often set only one type of goal, and in so doing they set themselves up for failure.
Here is the complete tool kit. Use it to create ...
The Secret to Effective Leadership
Treating people with respect wins trust and develops lasting relationships. Here's what to do.
1) Be on time. In fact, arrive early for appointments and ...
How to Survive in a Crazy World
Everything seems to go faster, leaving everyone feeling overworked, overloaded, and overwhelmed. Here's how to survive.
1) Know Your Purpose.
Know your ...
|
|
| |
|
|
|
