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Microsoft Great Plains in Mexico: implementation, customization and support - overview for consultan
By Arthur Ferretti
Microsoft Business
Solutions is successor of former Great Plains Software marketing presence in
Latin America, especially marketing efforts in Mexico, Central America,
Argentina, Peru, Venezuela, Columbia, Chili, Uruguay. We see reasonably
large number of Great Plains Dynamics / eEnterprise 5.5 and 6.0 and currently
Great Plains Standard and full version of Great Plains versions 7.5, 8.0 and
coming 8.5
across Latin America. Our focus today is Mexico and Central America. Due to economical issues in late 1990th
and US recession and its reflection in South America large number of Great
Plains clients were left without support (so-called orphans - term widely used
by Microsoft Great Plains Partners). Currently we see recovery symptoms on
the market and certain trend to get support back from orphanage clientele.
On the other side - due to the fact of past weakening market - number of
Microsoft Business Solutions VARs is shrank and it is not that easy for the GP
Reseller to serve one business mega polis ( Mexico-city for example) . In
this situation the solution lays in our opinion in remote support.
Below we list the trends
in consulting industry:
Consulting
Companies Consolidation - this
process is pretty much over in the USA and is almost completed in Europe. Now
it is on the way in Latin America. It is partially related to recession and
economy slow down. Small consulting companies have to merge with large
multi-directional service firms (usually we see auditing, tax services, assets
management) who are willing to purchase small technology consulting businesses
and have them work for their clientele.
Consulting Rates Increase
- well, this is indirect
effect of market consolidation, larger companies are willing to deal with
larger clients and move consulting rates up. And as number of small
consulting firms shrinks - there are no balancing forces to push rates down.
This is a little bit paradoxical, because Microsoft Business Solutions
products historically were targeted to middle market and even small companies
Possible Solutions:
Hold on for new
implementation - stick to
existing legacy accounting system, do not plan Great Plains modification,
integration and tune up. This is usual way for recession time
Cross-national remote support
- we see the trend of
going nation-wide and cross-nations for MBS Partners in large business metros
such as Sao Paulo, Brazil. Plus MBS itself is encouraging cross-national
partners to establish small presence in smaller business metros in Mexico and
Central America
Good luck with
implementation, customizing and reports design and if you have issues or
concerns - we are here to help! If you want us to do the job - give us a call
São Paulo 55-11-3826-3449, USA 1-630-961-5918, 1-866-528-0577,
help@albaspectrum.com About the Author Arthur is Great Plains
Specialist in Microsoft Business Solutions Partner
Alba Spectrum Technologies - Great Plains, Navision, Microsoft CRM
customization company, serving clients in Mexico-city, Buenos Aires, Montevideo, Rio de Janeiro, Lima,
Santiago, Panama, Quito,
Houston (
http://www.albaspectrum.com ).
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