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1. | Stop Trying to Be Perfect
When I provide speech coaching for executives and when I direct Presentation Skills seminars for corporations, one of the first points I make is this:
Trying to be perfect will ruin your presentation.
Why? First: People want to deal with human ...
[Added: 03 May 2006 Hits: 249 Words: 812]
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2. | Customer Service At Its Best
Because we experience so much customer service that annoys us, and even insults us, finding someone who truly cares about customers lifts our spirits. Recently, I visited a company president who says this to his customers: "Your complete and ...
[Added: 22 Apr 2006 Hits: 140 Words: 725]
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3. | Put Your Best Face Forward
Blink--a recent book by Malcolm Gladwell--cites research to support the concept that a person's face can do more than mirror the individual's mood. . .it can create a mood for that individual. That is, if you start your day with a defeated look, before long you will ...
[Added: 24 Mar 2006 Hits: 89 Words: 724]
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4. | Muzzling the Motor Mouths: Silence Workplace Windbags
Nonstop talkers surround us. They appear to have no concept of time, as they ramble on endlessly--following their request to "talk to you for a minute." You want to treat them courteously, yet demonstrate that you need privacy to finish your work.
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[Added: 02 Dec 2005 Hits: 73 Words: 577]
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5. | Attract Clients With Your Business Card
Let's say you attend a business function. You meet a top tier prospect, and give her your card. Twenty other people do the same thing. So what will make your card stand out from the collected stack?
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[Added: 18 Nov 2005 Hits: 63 Words: 619]
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6. | A Dozen Guidelines For Using E-Mail
In most of the seminars I conduct for corporations and associations, I reserve time to talk about e-mail. Why? Because e-mail has become one of our most prominent means of internal and external communication. And guess what. . .our system did ...
[Added: 05 Nov 2005 Hits: 57 Words: 801]
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