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Category: Articles » Articles by Author » Author: Mary Eule |
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Results 1 - 3 of 3 [1 Pages] |
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1. | Dealing with Difficult Customers
Copyright 2005 Mary Eule
Responding to angry, disgruntled and frustrated customers can be very stressful, especially over the phone. However, I strongly believe that this is precisely the time when businesses have a golden opportunity to shine.
Think of it ...
[Added: 16 Nov 2005 Hits: 247 Words: 1355]
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2. | Is it Just Me, or are People Getting Ruder?
Copyright 2005 Mary Eule
I've been wondering this for a while and have been dying to ask my business colleagues and friends. But whenever I'm get ready to pop the question, I manage to convince myself that it's ...
[Added: 09 Nov 2005 Hits: 181 Words: 1095]
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3. | Your Reputation… Take it Seriously
Copyright 2005 Mary Eule
Your reputation, strengthened or negated by word-of-mouth, is one of the most difficult things to build and one of the easiest to destroy. You must be committed to developing and protecting your good name at all costs… it is one of ...
[Added: 08 Nov 2005 Hits: 225 Words: 651]
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