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Category: Articles » Articles by Author » Author: John Slovak |
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1. | Conducting An Effective Customer Satisfaction Program Most customer interaction studies have a couple of core issues that we'd like to measure. Among the top are: satisfaction, importance, and loyalty.
Satisfaction is how satisfied are your customers with respects to the various services and attributes of your engagement with ...
[Added: 01 Aug 2006 Hits: 343 Words: 346]
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