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1. | Does Your Customer Service Suck?
As a customer, I know what it's like to be on the customers side of the counter. You want to turn over your hard earned money for goods or services. You are then confronted with attitude, rudeness and utter disregard for just how hard you have worked for your dollar. ...
[Added: 08 Nov 2005 Hits: 123 Words: 761]
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2. | Scheduling Retail Employees
Scheduling my team has always been one of my least favorite tasks as a retail manager. It's tedious, it takes hours and even when I think I have it right, I probably don't. What makes scheduling ...
[Added: 07 Nov 2005 Hits: 86 Words: 891]
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3. | Know Your Comp Plan & Write Your Own Paycheck
The thing I love the most about commissioned sales is the ability to write your own paycheck. By fully understanding your compensation plan and selling to it, you determine how much money you make. There are 4 keys ...
[Added: 15 Sep 2005 Hits: 44 Words: 838]
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4. | Taking Over A New Unit
The author shares how he successfully takes over an existing sales unit.
I know that you have taken over new stores before?
Yes. You mean another location, not necessarily a new build?
Right. What I want to ...
[Added: 27 Aug 2005 Hits: 49 Words: 732]
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5. | Advice For New Managers
Here is the transcript of our interview with Darryl Gee, a.k.a the madmanager.
If you had to give a new manager some advice, what would it be?
Wow. There are so many things that I would want to ...
[Added: 27 Aug 2005 Hits: 63 Words: 598]
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6. | Focus On Results - Not Money
Are you in sales management for the money? Of course you are - and that's fine but you must not lose sight of what will get you the money you are after. Developing the plan, implementing ...
[Added: 25 Aug 2005 Hits: 38 Words: 711]
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7. | Get More - Using Recognition To Get Results
Let's face it as leaders and business owners we always want more and in many ways need more. More productivity, more sales, more profit, better service, better quality ... and the list could go on and on. Whether ...
[Added: 24 Aug 2005 Hits: 35 Words: 1131]
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8. | The Fine Art Of Yelling
Yell wisely and at your own risk
I know what you're thinking 'You should never yell at your employees." However, I imagine if I polled your employees and asked "Has your Supervisor ever yelled at you, a least one would say "yes." If ...
[Added: 24 Aug 2005 Hits: 38 Words: 1221]
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