1.||Where Sales Meets Service: Up-Selling and Cross-Selling Made Fun & Easy!|
While navigating an online bookstore I came across the James Frey book popularized by Oprah's book club: A Million Little Pieces . As I read about this book I was informed that "readers who bought ...
[Added: 10 Mar 2007 Hits: 1728 Words: 1031]
2.||Managing Your Meeting Monsters: Identifying the Cast of Culprits That Threaten Productive Meetings|
In the Star Wars movie's famous bar scene you knew, by appearance, what zany character was sitting beside you. Each character had a distinctive look. Yet in today's meetings you may have no idea the ...
[Added: 10 Mar 2007 Hits: 1705 Words: 1329]
3.||Jest Practices: Best Practices for Humor in the Workplace|
Most agree that humor in the workplace can have beneficial effects. Yet not all humor is good humor. The challenge: how to interject appropriate humor and fun into our serious jobs without hurting others or seriously undermining ...
[Added: 22 Nov 2006 Hits: 883 Words: 774]
4.||Stellar Service Requires A "Bias to Action"|
"Peak performers and high achievers have a bias to action." So says Bill Cole, MS, MA, known as America's Mental Game Coach. According to Cole, who coaches Davis Cup Tennis Players, Olympians and executive achievers: "high achievers can't wait ...
[Added: 13 Oct 2006 Hits: 941 Words: 488]
5.||How To Make "The Ask!" - Tips for Effectively Recruiting Your Team|
I picked up the phone and the familiar voice on the other line said: "Hi Craig, want to make me very happy? Want to be my favorite person in the whole wide world? Say yes ...
[Added: 13 Oct 2006 Hits: 577 Words: 715]
6.||Silly Service has its Serious Side: Test Your Customer Service Knowledge!|
Who says service is serious? Customer service can be silly too. Take this fun quiz to test your customer service knowledge. You may be a service ace if you both pick the correct answer to each of these ten ...
[Added: 19 Aug 2006 Hits: 1046 Words: 969]
7.||Sales Through Storytelling: Story Tell, Story Sell!|
An old French proverb tells us "Nothing succeeds like success!" And in sales nothing succeeds quite like success stories. Are you sharing yours? Why not? The secret is in how you share your successes.
Learn to tell ...
[Added: 19 Aug 2006 Hits: 838 Words: 969]
8.||Avoiding A "Failure to Communicate"|
It's in every classified ad and most job descriptions: must have excellent communication skills. Worse yet, once hired, it reappears annually at review time: Improve communication skills. What's a worker to do? Communication skills don't require a graduate degree, just ...
[Added: 18 Jul 2006 Hits: 1031 Words: 727]
9.||Turning Customer Service Inside Out!|
While companies focus thousands of dollars on external customer service in hopes of wooing and retaining customers, little attention is being paid to the effect poor internal customer service has on customer satisfaction. It all starts within your organization! Sooner or later the ripple effect ...
[Added: 18 Jul 2006 Hits: 841 Words: 1032]
10.||The Voice of Customer Service|
Customer relationship management tools abound, yet let's hear it for old technology. Your voice is the most multifaceted customer service tool in your toolkit. Your voice can convey concern, care and compassion. It can alternately convey boredom, neglect or contempt. Your challenge: to ...
[Added: 15 Jun 2006 Hits: 450 Words: 842]
11.||Getting Past Gatekeepers: Don't Get Left At the Gate When Calling on Decision Makers|
DOES IT SOMETIMES SEEM AS THOUGH DECISION MAKERS are residing in a gated community? Learn how to bypass gatekeepers (GK) — those professionals who "guard" the decision makers and often run interference for them — to get in front of decision makers (DM).
Traditionally a secretary, ...
[Added: 15 Jun 2006 Hits: 465 Words: 635]