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Category: Articles » Articles by Author » Author: Charles Dominick, C.P.M., SPSM |
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1. | Six Service Principles For Delighting Internal Customers
The word "customer" evokes images of an individual standing at a cash register, ready to fork over cash for a product that she's just purchased. This is an example of an "external" customer.
Because of this perception of what a ...
[Added: 18 Nov 2005 Hits: 575 Words: 730]
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