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Online Shopping: a consumer's perspective

"Don't open a shop, unless you like to smile." This Chinese proverb seems to be finding many quality takers when it comes to online shopping. There were no second thoughts ever on the importance of having a smiling customer and the fact has only been accentuated over the years. If online shopping is a buzzword, it is consumers who have inflated the air surrounding it and created the aura. But as it goes, privileges are accountable for responsibilities and truly so the onus lies on online shoppers to identify and segregate from the myriads of online shopping websites, the ... read more

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If online shopping is a buzzword, it is consumers who have inflated the air surrounding it and created the aura. But as it goes, privileges are accountable for responsibilities and truly so the onus lies on online shoppers to identify and segregate from the myriads of online shopping websites, the one which is apropos to their needs, fair in its deals and believe in transparency rather than obscurity of information. Phew!!! Is it too much to ask for or can be attributed as a fair amount of attentiveness on the part of online shoppers. The answer does not lie in spontaneity but demands observation, comparison and above all patience which needless to say lie in the domain of consumers.

There are certain key questions that a consumer needs to answer before deciding on an online shopping website to buy a product (viz. gifts, clothes, gadgets, mobiles) or services (e.g. secured loans, unsecured loans, life insurance, home insurance etc.). How safe are the information which he is putting in while registering or shopping with a website, the quantity and quality of retailers listed, how competitive are the deals offered (here one needs to compare it with other websites for discounts and cashbacks) and last but not the least how true to its words that website is?

The idea is not to be apprehensive but to be careful, attentive and aware. Online shopping has certainly gained momentum and the consumers need to keep the pace with these websites and make the most out of the options available rather than getting disconcerted.

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