| |
Business Process Management
By Ismael D. Tabije
The term Business Process Management (or BPM) refers to activities performed by businesses to optimize and adapt their processes. The activities which constitute business process management can be grouped into three categories: design, execution and monitoring.
Process design
This covers either the design or capture of existing processes. In addition the processes may be replicated in order to test them. The software support for these activities consists of graphical editors to document the processes and repositories to store the process models.
An emphasis on getting the design of the process right will logically lead to better results as the flow on effect of problems at the design stage logically affects a large number of parts in an integrated system.
Evolution of business processes requires a change to the process design to flow on into the live system. Integrating business process is also a current research area. Integration of software for process design to be used both for creating graphical representations of workflows and implementing and maintaining these workflows makes evolution of business processes less stressful, given that requirements are not as static as information systems.
Process execution
The traditional way to achieve the automatic execution of processes is that an application is developed or purchased which executes the steps required. However, in practice, these applications only execute a portion of the overall process. Execution of a complete business process can also be achieved by using a patchwork of interfacing software with human intervention needed where applications are not able to automatically interface.
In addition, certain process steps can only be accomplished with human intervention (for example, deciding on a major credit application). Due to the complexity that this approach engenders, changing a process is costly and an overview of the processes and their state is difficult to obtain.
Business rules are a growing area of importance in BPMS as these rules provide governing behavior to the BPMS, and a business rule engine can be used to drive process execution and resolution.
Process monitoring
This monitoring encompasses the tracking of individual process so that information on their state can be easily seen and the provision of statistics on the performance of one or more processes. An example of the tracking is being able to determine the state of a customer order (e.g. ordered arrived, awaiting delivery, invoice paid) so that problems in its operation can be identified and corrected.
In addition, this information can be used to work with customers and suppliers to improve their connected processes. Examples of the statistics are the generation of measures on how quickly a customer order is processed, how many orders were processed in the last month etc. These measures tend to fit into three categories: cycle time, defect rate and productivity.
Copyright 2007 Ismael D. Tabije
About the Author
Unlock the secrets of successful executives and professionals. http://www.BestManagementArticles.com -- the article directory with thousands of free articles in business and management--tips, advices, strategies and solutions for your success. Specialized articles in the field of Business Process Management may also be accessed at: http://business-process-mgt.bestmanagementarticles.com/
Article Source: http://www.simplysearch4it.com/article/49309.html
| If you wish to add the above article to your website or newsletters then please include the "Article Source: http://www.simplysearch4it.com/article/49309.html" as shown above and make it hyperlinked. |
| Some other articles by Ismael D. Tabije | Record Management
Record Management is the practice of identifying, classifying, archiving, preserving, and sometimes destroying records. There is an International Standard on records management, ISO 15489: 2001. This defines record management as, "The ...
Real Estate Management
Real estate management is primarily engaged in the practice of handling, supervising and controlling an immovable proprietary. Purchasing real estate requires a significant investment, and each parcel of land has unique ...
Public Relations
Public relations is the art and science of managing communications between an organization and its key publics to build, manage and ...
Undoing the Lines of Old Age
As we advance in years certain lines appear on the face and neck, which we associate with age. But these marks of physical deterioration are more often due to neglect than to years. ...
Tensing Exercises for Minor Muscles
There are many deep-seated minor muscles that are not called into activity by special exercises. By this inactivity, the capillaries and the microscopic veins that should nourish them may become clogged thus losing their elasticity ...
Property Management
Property management pertains to the processes applied to maximize returns by effective administration of property—one of the major assets of most organizations. It also comprises the ...
|
|
| |
|
|
|
