Article Categories
» Arts & Entertainment
» Automotive
» Business
» Careers & Jobs
» Education & Reference
» Finance
» Food & Drink
» Health & Fitness
» Home & Family
» Internet & Online Businesses
» Miscellaneous
» Self Improvement
» Shopping
» Society & News
» Sports & Recreation
» Technology
» Travel & Leisure
» Writing & Speaking

  Listed Article

  Category: Articles » Business » Customer Service » Article

Call Center Software and Telemarketing Issues

By Rick Ferguson

Just how important is having a top-notch call center with the right software, technology and agents in place to the overall effectiveness of your company?

Imagine this scenario.

A customer has a pressing question pertaining to your business that needs to be answered immediately.

Thus, they call your business and are routed to your call center.

Now that customer is placed on hold, or in queue, for twenty minutes.

And when they finally do get to talk with one of your call center representatives, they find him or her to be ineffective. The call center rep can provide no answers to any questions, and the customer is left with a less-than-glowing opinion of your company at the moment.

This less-than-ideal scenario reveals the importance of having properly managed and highly trained Customer Relationship Management (CRM) professionals in place.

Oftentimes, the call center is the liaison between the customer and a company's management. In other words, the call center is the place for customers and representatives to interact. Customers pose questions, and your agents provide quick answers and other valuable information. A customer enters the call uncertain of something and leaves with absolute clarity.

As this relationship clearly shows, your call center agents maintain a highly critical role in the happiness and retention of customers. With that said, it is equally or even more important for your company's management to place a high emphasis on developing and maintaining a smooth, efficient and productive call center.

From providing your agents with the proper training to meet customer needs to equipping them with the latest technology to improve their capabilities, maintaining a call center requires a lot of homework.

With so many CRM vendors online these days, many executives have been left overwhelmed when trying to find the most productive and cost-efficient ways to improve their contact centers.

Visiting a top CRM resource like CRMXchange is a great way to avoid such confusion and to ultimately stay on top of the latest developments in the industry when aiming to equip your call center agents with the necessary tools to succeed.

From hosting a directory of top CRM vendors to providing a great collection of helpful and insightful resources, including white papers, expert columns and even Webcasts, CRMXchange offers all the information you need to know to get your call center off the ground and running or to keep it on a continual course of improvement.
About the Author

Article Source:
If you wish to add the above article to your website or newsletters then please include the "Article Source:" as shown above and make it hyperlinked.

  Some other articles by Rick Ferguson
Managing a Worldwide Print Infrastructure from a Single Workstation in a Central Location
Company – This US based company is one of the world's largest manufacturers of automotive parts and sub-assemblies in the world. Their customers include: BMW, Daimler-Chrysler, Ford, General Motors, Honda, Mazda, Mitsubishi, Nissan, Renault, Rover, ...

Garage Floor Advises Homeowners to Winterize their Garages With winter fast approaching, is advising homeowners to protect their garage floors. ...

Strategy Execution
It is one thing to develop a top business strategy and quite another to see that strategy effectively executed. Simply view ...

The CRM Advantage
Having properly managed and highly trained Customer Relationship Management (CRM) professionals in place is vital to the success of any business that utilizes a call center of any size to ...

Living Room Furniture: Selecting the Right Pieces for Your Room
The furniture you select for your living room is not a decision that should be taken lightly. After all, you will be living with and on these living ...

Spend Less Time Sweeping the Garage Floor and More Time Doing the Things You Love
Looking for a product that beautifies and protects your garage floor? Sport Court® and JNK Products, LLC have teamed up ...

  Recent Articles
LINGO FRANCA: Overcoming Language Barriers Within the Same Language
by Craig Harrison

Start the New Year off with Superior Customer Service
by Yvonne Weld

Job Opportunities Waiting for Retirees
by Neoli Marcos

Improving Customer Service: How To Improve Customer Service And Get Thousands Of New Customers Flocking To You
by Arlyne Diamond

The Truth About Really Great Customer Service
by Alan Fairweather

On Walking the Talk
by Liz Tahir

Five Hot Ways To Create Customer Loyalty
by Sheryl Strasser

About Customer Relationship Management
by Ismael D. Tabije

What Do Your Clients REALLY Think of You?
by Rutina G Palito

10 Ways to Improve Customer Loyalty
by Sheryl Strasser

Networking on MySpace
by aldwin pet

Residential Relocation
by Caren Jacob