Article Categories
» Arts & Entertainment
» Automotive
» Business
» Careers & Jobs
» Education & Reference
» Finance
» Food & Drink
» Health & Fitness
» Home & Family
» Internet & Online Businesses
» Miscellaneous
» Self Improvement
» Shopping
» Society & News
» Sports & Recreation
» Technology
» Travel & Leisure
» Writing & Speaking

  Listed Article

  Category: Articles » Internet & Online Businesses » Website Design » Article
 

7 Questions to Understand Your Customer Better




By Sanjib Ahmad

Customer service questionnaires can help your clients better understand their requirements. Your clients can benefit by:

* Focusing on immediate project requirements
* Increased awareness of budgeted time and finances
* Better understanding of project goals
* Setting priorities of essential project features
* Planning for project post-implementation phase

On the other hand, you as a service provider will have a clearer understanding of what your clients want. This will help you to suggest your clients the exact services they need.Here is a sample questionnaire that we have developed. We found that it is helpful to customers and can even improve your closing rate of sales by 20%.

1. Website objective:
(please describe in one sentence)

2. Among the following features, please rate 1-5 which ones you would want for your site.

(must have=5)
(good to have=4)
(not sure=3)
(maybe later=2)
(never want=1)

Content management system
Discussion board, forums
E-Commerce, shopping cart, catalog
Web logs, blogs
News management
Banner rotation, ad management
Calendar, events, planning
Link management, exchange, directory
Auction system
Chat
Mailing list, newsletter
Guestbooks
Image galleries
Polls, survey
Others

3. Who will manage content for your site?
Me and my staff only
Site visitors (comments/postings)
Both me/staff and visitors

4. How much are you willing to spend per month for server hosting?
Less than $30/month
$30-$100/month
More than $100/month

5. How many hours are you or your staff willing to spend learning to manage your site
(how to add pages in the new system, how to moderate users, essential HTML tags, etc)?
___ hours total

6. How man hours per week are you/staff willing to spend for site management
(adding content, updating site, managing users, etc)?
___ hours/week

7. When do you expect to launch your new site?
__/__/____(mm/dd/yy)
 
 
About the Author
Sanjib Ahmad, Freelance Writer and Product Consultant for Business.Marc8.com (http://business.marc8.com/). You are free to use this article in its entirety as long as you leave all links in place, do not modify the content, and include the resource box listed above.

Article Source: http://www.simplysearch4it.com/article/3328.html
 
If you wish to add the above article to your website or newsletters then please include the "Article Source: http://www.simplysearch4it.com/article/3328.html" as shown above and make it hyperlinked.



  Some other articles by Sanjib Ahmad
Adventures In Boat Building - Your Own Grand Banks Dory
Imagine having your boat, and not just an ordinary boat. Imagine building with your own hand and being the proud owner of a Grand Bankers Dory. The American Heritage Dictionary of the ...

The Hidden Cost Of Cheap Hosting
We often see server uptime statistics when looking for hosting providers, for example 99.8%, 99%, or 99.99% server uptime guaranteed. Though 99% server uptime ...

Building Wealth Through Real Estate Jobbing
In our Accounting class we had a good teacher. Among the many things he taught us, I can still remember clearly how his voice resonated against the class ...

Install Drupal Theme
The procedure to install Drupal themes is by far one of the best and most seamless process when compared to other content management systems. Installing a Drupal theme is easy as "drag and drop". ...

2-Minute Fitness
Why would I want to write about yet another fitness program? There are so many out there. There is no escape from fitness programs whether you watch TV or read a magazine or newspaper. ...

Increasing Reading Speed
Reading is an integral part of our daily work lives. On a typical day, I spend a lot of time reading. For example, - reading reports - reading emails - reading on the ...

  
  Recent Articles
Need Of Web Sites
by lean samual

Webdesign Barcelona and Basel: matching your content with high quality design
by rick martin

Good Website Design Practices
by Colin Stables

Website Designing Company offering it's unique and the best services at an unbeatable price ….
by Broadway

Seven Website Design Tips to Make Your Site More Attractive
by alex

Organizing a Cost Effective Small Business WebSite Promotion And how to promote your website without costing you a nickel.
by Rajesh Tavakari

Internet Real Estate - Creating An Ecommerce Website
by Blair Gwilt

Website Design Kelowna
by usha rani

Generating Revenue with Good Planning
by Colin Stables

Seven Website Design Tips to Make Your Site More Attractive
by Alex Roderick

5 Ways to Keep Visitors Coming Back
by Colin Stables

5 Important Rules in Website Design
by Colin Stables

Can't connect to database