| |
Microsoft Dynamics GP Great Plains Outsourcing Notes
By Andrew Karasev
Microsoft Great Plains/Dynamics GP outsourcing options for mid-size and large companies.
Microsoft Business Solutions, for its Axapta – Dynamics AX product line, introduced version upgrade (including customization) option through 10 strategic partners, located offshore in India and China. At this point of time, Axapta is targeting larger clients in general, where GP with its broad legacy customer base in US, Canada, Australia, New Zealand, UK, Middle East, South Africa and Latin America is usually associated with mid-market or smaller corporate clients (however there are multiple cases where large accounts implemented GP successfully Worldwide, integrating it with local ERPs in the countries, where GP is not supported or not localized). Following globalization tendency, Microsoft Great Plains partners have to outsource their call centers to India, however Philippines is probably also very good option, considering the historical fact of MatchData Project accounting acquisition by Great Plains Software and turning it into its subdivision in late 1990th, prior to being in turn acquired by Microsoft. Let's look at the options and challenges for you, potential customer and your MBS servicing partner
• Centralized Call Center. Yes, this is what is usually meant, when MBS partner has to switch away from group-of-consultants-cowboys type of model to CRM driven servicing organization. Imagine – you can call your MBS partner anytime, when you have an urgent or regular issue and always get somebody technically and functionally trained and experienced on the phone the same minute, who can pull your records and begin serve you right away. Such a call center might not always be economically feasible to be hosted in USA, but with the current technological advances in VOIP and IP telephony – incoming calls might be reasonably easily redirected to the offshore or nearshore location as needed.
• Remote Support Technologies. Remote teleconferencing is supplemented with Websessioning: gotomeeting.com, remote desktop connections, VPN technologies to name a few. You should also be ready to adopt such cost efficient worldwide calling solutions as skype to make your life as IT manager easier.
• Great Plains Technologies. Microsoft Dexterity or former name for the GP shell is Great Plains Dexterity – being architectured more then 10 years ago – still has very good options to be supported remotely: Dexterity chunks, DYNAMICS.DIC with customization code to enable customization upgrade, etc. Latest trend to enable MS Office and Sharepoint integration is also the opportunity to entrust your customization, integration and reporting needs to the partner, deploying offshore developers
• US Partner with Offshore development facility. This is in our opinion the optimal scenario, which gives your centralized call center benefits and secures local face-to-face high level functional consultants visits.
• Step-by-step. When we are talking about outsourcing switching and innovation – we should be reasonably conservative. Customers should not be shocked by sudden change – it should be step-by-step. Try to think about the fact that Microsoft itself is using outsourcing technology and kind of in the process of beginning to recommend it to its customers.
Please do not hesitate to call or email us: USA/Canada: 1-866-528-0577, 1-630-961-5918, Europe: +44 20 8123 2580, +45 36 96 55 20, Mexico: 52-55-535-04027 help@albaspectrum.com
About the Author
Andrew Karasev is Chief Technology Officer at Alba Spectrum Technologies ( http://www.albaspectrum.com http://www.ronix-systems.de http://www.enterlogix.com.br ) - Microsoft Business Solutions Great Plains, Navision, Axapta, MS CRM, Oracle Financials and IBM Lotus Domino Partner, serving corporate customers in the following industries: Aerospace & Defense, Medical & Healthcare, Distribution & Logistics, Hospitality, Banking & Finance
Article Source: http://www.simplysearch4it.com/article/29961.html
| If you wish to add the above article to your website or newsletters then please include the "Article Source: http://www.simplysearch4it.com/article/29961.html" as shown above and make it hyperlinked. |
| Some other articles by Andrew Karasev | SAP Business One Implementation for Multinational Companies with subsidiaries in Brazil
SAP B1 has over 200 installations in Brazil at this time and the number of new customers is growing. In this article we would like ...
SAP Business One in Illinois: implementation, upgrade, customization, integration
Chicago metropolitan area and downstate Illinois might be characterized as mid-west distribution place. This means that we see large number of diversified mid-size businesses, engaged in light assembly, shipping and receiving ...
SAP Business One Chicago Market Review, plus customization, integration & data conversion
SAP B1 is becoming more popular in the USA, increases number of implementation each year substantially. Originally designed by one of the Israel software development companies, now it ...
Microsoft Dynamics GP Office Stack Integration advances –
Microsoft Great Plains Dynamics GP is on the way of Microsoft Dynamics or former Microsoft Project Green advances. Great Plains Dexterity is still a core of fat client workstation plus it defines ODBC ...
eConnect and Microsoft Dexterity: Dynamics GP development tools comparison notes
This article is dedicated to Microsoft Great Plains eCommerce and web software development primarily, plus Microsoft Dynamics GP customization, integration, data conversion and reporting. As software programmer you should know where one customization realm exists and where ...
Microsoft Dynamics GP Dexterity Customization
Microsoft Great Plains software development, customizations, reporting. Microsoft Dexterity programming as reliable alternative to newer technologies and platforms, such as .Net, C# and VB MS Visual Studio ...
|
|
| |
|
