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The Problem With Business Is People!
By Warren Friton
The problem with business is people as the old joke goes however there are truth in those words. I deal with failing companies as a line of endeavor and from experience I can tell you that the single largest factor in companies that fail are the people. This is not something that I say lightly; generally speaking the root cause of the problem generally lies with the management and more time than not their lack of "people skills". I have been in situations where managers adopt the "flog them until they drop" approach to managing the workforce. These situations never produce the desired result in fact they tend to stifle any positive outcome.
I had the benefit of working for a company and in particular a manager early in my professional career who taught me what I have referred to throughout my life as Leoisms. The first one is benefit of team building. He explained it to me like this, picture it like a football team and you're the quarterback. If your team mates are with you then they will perform their jobs at the best of their ability and protect you from getting sacked. However on the other hand if they don't have any skin in the game then you are going to get killed. The second lesson had to do with playing the career game and I quote. As you go through your career and life in general remember that "it will be as easy or as hard as you choose to make it" and the people that you have to dismiss in business are not the ones who cause you problems, it's the people you don't".
I am not advocating that the managers in the house so to speak walk out of their office and lynch their subordinates that is not the idea at all, rather just the opposite. Please remember that we cannot succeed in business without having the team on our side. This can often cost no more than just treating our co-workers with the respect and dignity that they deserve.
Most of us have had a Leo in our lives if we reflect back on our career the question is were we listening and if so did we understand?
The truth is that in corporate America we haven't gotten better at understanding this in fact we have gotten worse. I like to call it the "Corporate Divide". As time has gone forward and the size of typical business unit's increase we have left some of the fundamentals behind and created a greater divide between management and the workforce. The problem originates when we as managers spend too much time staring at the results and too little time understanding what generates these numbers in relationship to the human element.
If you take away nothing else from this article then understand the importance of the people who we depend on day in and day out to perform the task necessary to profitably operate a business. Get involved with your work force; take an interest in who they are and what they are. You will not believe the benefits to your business that it will generate.
This is a lot more than just a philosophy it is an absolute requirement. Don't believe what I say well then consider this, I took a business unit that I managed for one of the big three automakers and doubled its revenue in less than 18 months. How you ask, it's easy I got the employees on board. There are a variety of ways to accomplish this and most of them are so easy and inexpensive that it would amaze you. I had eight sites that I managed and each month I would go out and hold a site meeting where all the employees were required to attend. It only takes about 20 minutes from the day but the rewards are much bigger then you might imagine. During those meetings I would review the prior months results and tell them what we were doing poorly and how we could fix it and then I would finish up by telling them what we were doing right and give them a pack on the back. I would also remind each one of them that there is no such thing as an un-important job in the plant. Each and every one of them had a part to play and that it was important and I wanted them to know that. After these meetings I would spend about 30 minutes each with the site manager and site controller and the remainder of the day I spent on the floor asking the people how they could do their job better. The fact is they all know but no one ever asks them. You will not believe how fast you can turn a business around just by performing this very simple task. The net result here is that the numbers start heading in the intended direction.
Your mission for the day, get your team mates on the train heading in the direction that you want to go. The people you work with will excel if given the opportunity to do so.
About the Author
Warren Friton is a business consultant specializing in troubled companies and speaks to groups about the "Corporate Divide" he can be reached on the web at www.warrenfriton.com
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| Some other articles by Warren Friton | The Problem With Mergers & Acquisitions
In today's ever changing business environment Mergers and Acquisitions are playing an ever increasing role in shaping the landscape of corporate America. The interesting point ...
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