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Microsoft Dynamics GP Nation-Wide Support
By Andrew Karasev
Microsoft Great Plains remote support via web sessions, remote desktop connection and skype support for Worldwide clientele
Microsoft Dynamics GP clients, especially in the US country side need only occasional support plus version upgrade every two years. Plus Microsoft Business Solutions requires customers to be in the annual enhancement program, so be prepared to pay annual fee. MBS VAR can repair your annual enhancement and re-enroll you back. Let's look at typical remote support subjects:
• Upgrade. Remote support scenario is the following. You backup your DYNAMICS and Company database, zip it and upload on ftp site or FedEx/UPS to us on the DVD. We upgrade it over the weekend and install it on the server. Then we do WS installation training for your IT people and train users over the web session to use new interface (typically minimal change to the existing functionality plus new options if you wish to use new features)
• Report Design. In ReportWriter – we use remote desktop connection or web session to your environment, then use your computer remotely or copy REPORTS.DIC and design reports in our office and then move it to your environment. Crystal Reports – Microsoft Dynamics GP is encouraging you to use MS SQL Reporting Services, however Crystal Reports might be upgraded and will do the job as well. We can analyze your Crystal Reports on the subject of compatibility with the new version if needed.
• Reporting Issues. When we are talking about Report Writer reports – typically the problems relate to user security (when REPORTS.DIC is replaced with new version and this new version doesn't have specific report included) – probably 80% of the cases. Another typical scenario – when REPORT.DIC becomes corrupt and we need to repair it – export all the reports and import them into clean version of REPORTS.DIC
• User/Batch Locking. This happens when you post large batch and your computer suddenly crashes. Great Plains uses dexterity engine of your workstation to control posting phases – you see the reason. There are efficient SQL scripts, but in some cases you need advanced technique (when you crash Payroll posting or Edit/Print AP checks process, etc)
• Customization Upgrade. Traditional clients typically have Great Plains Dexterity customizations, which is initial programming tool, designed back in the beginning of 1990th. You should request your formal Dexterity developers to give you source code (DYNAMICS.DIC with your customization in). In this case you can contract another MBS customization partner when needed for customization modification and upgrade.
Give us a call 1-866-528-0577 or help@albaspectrum.com if you need additional information or directions.
About the Author
Andrew Karasev is technical consultant at Alba Spectrum Technologies ( http://www.albaspectrum.com http://www.ronix-systems.de http://www.enterlogix.com.br ), serving clients in Illinois, California, Texas, New York, Florida, Louisiana, Georgia, New Jersey, Washington, Pennsylvania, Ohio, Michigan, Wisconsin, Arizona, Nevada, and having locations in Brazil, Colombia, Chile, Argentina, Germany, Mexico
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