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  Category: Articles » Miscellaneous » Article
 

Skype versus Yahoo




By Danny Wirken

With the influx of complaints regarding Skype's fall from grace, Danny Wirken measures up the top competitor and internet giant Yahoo!'s news internet telephony service.

Cheaper, faster, better quality, better customer service and a brand you can trust. These are the things Yahoo! want you take away from any of their promotional material for the new Yahoo! voice VoIP service.

The weird and wonderful continues to dominate the Skype debate. A recent complaint published on a blog from a Skype user illustrates the issue at the heart of Skype's fall from grace well:

"I recharged my account and then couldn't use it. When I emailed support I got a response four days later saying that my account was not over 3 months old. Yet I am. Giving them the benefit of the doubt, I asked Skype customer service to recheck. They then said it was because I have under 5 euros in my account. Yet I had over 5 euros. At that point I gave up."

It's hard to blame the customer support staff though – with the daily torrent of complaints they are no doubt having to deal with the blame and responsibility falls squarely in the lap of Ebay who now own Skype. Yahoo! aims to offer a more competitive service.

The published list of prices are now available on the Yahoo! site and it's plain for all to see who will eventually be leading on price for national and international calls.

Yahoo! certainly has the market – the users of its chat software are a rival market for Skype's exclusively VoIP based service. By adding value to the service Yahoo! can already offer their users, they are making a far smaller step than Skype or any other company seeking to offer competition in this fast paced market.

With MSN and AOL also entering the fray, Yahoo! is keen to gain immediate respect as the new internet telephony Mecca. There is essentially no difference between Yahoo!'s business model and Skype's business model except that Yahoo! bundles many services into one piece of software.

Customers are predicted to trust Yahoo! with their personal details and payment information more readily than Skype who already has a poor history of random charges, incorrect charges and general customer service problems that have had the user base up in arms for several months now.

Yahoo! claim that their top priority is to provide the best communications service possible by blending the VoIP into other services such as mobile communications and search. It is this kind of integration that holds the key to the future marketplace – but is it one which Skype can easily keep up with? They have no instantly recognisable equivalence to the broad network of services on offer from Yahoo! and this is a fact that customers will be aware of.

If you're fed up with the problems permeating the world of Skype right now then I strongly suggest you check out Yahoo!'s offering. You might just be thankful that you did. There are many more competitors on the books however – pushing prices down across the industry.



 
 
About the Author
For more information on this and other VoIP related tips and advice, please visit the http://www.voipwebsites.com website.

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  Some other articles by Danny Wirken
Skype's plummet - customer service freefall
With the recent takeover of Skype by Ebay, Danny Wirken asks if Skype has forgotten to pack it's parachute. With the ...

Skype - A Victim of their own success
With Skype refusing to answer emails promptly or even to update their ad-hoc customer service style, Danny Wirken ponders the paperless world of Skype. ...

Skyping with yourself – the new VoIP phenomenon
With the vocal complaints of a large number of Skype users now reaching fever pitch, Danny Wirken summarises the latest offering from problem-ridden Skype – talking to yourself. Not so long ago I could rely ...

Goodbye Skype – Hello Competition
They've taken their time but there are now a plethora of companies offering quality competition to the Skype world of internet VoIP telephony. Danny Wirken ...

A closer look at Skype's competitors
With the once loyal fans of Skype and SkypeOut now looking for a new company to service their internet telephony needs, Danny Wirken discovers some interesting truths behind ...

Using Forums in South-East Asian Disasters
When the Internet was invented, it was looked upon as a way to find information in online encyclopaedia, or to advertise marketing material, or to find ...

  
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