Article Categories
» Arts & Entertainment
» Automotive
» Business
» Careers & Jobs
» Education & Reference
» Finance
» Food & Drink
» Health & Fitness
» Home & Family
» Internet & Online Businesses
» Miscellaneous
» Self Improvement
» Shopping
» Society & News
» Sports & Recreation
» Technology
» Travel & Leisure
» Writing & Speaking

  Listed Article

  Category: Articles » Business » Customer Service » Article
 

Customer Service for Business Phone Systems




By Kingston Amadan

Working in a law office often means long hours and late nights, especially doing probate work. Getting in before seven A.M. and staying until well past business hours, I assumed that I would always be available for whoever might call me. Recently, my office switched our business phone system and I started to notice a drop in the number of calls I was receiving each day. It was such a change, in fact, that I was able to get my work finished much earlier than usual. I never considered that it could be our phone system and simply chalked it up to good luck. Little did I know that I was missing several calls from important clients who had almost all left voicemail messages that I hadn't been receiving. A couple of weeks after he new phone system was installed, I ran into one of these clients while in court, who kidded me about being too busy to get back to her. It was then that I realized there must have been a problem.

The next day when I returned to the office, I asked my associates if they had experienced similar problems. They hadn't, but they suggested I call the company who sold us our phones and equipment to see what could be done. I called, and within twenty minutes, the problem was fixed. Apparently, my voicemail was being sent to another place. The service representative explained in detail how to do a simple diagnostic to see if my messages were going where they were supposed to. When I found that they weren't, he explained how to change the settings to solve the problem. While I now have a lot of calls to catch up on, I am grateful that the company we went with for our new phone system provides such competent customer service. I think that in the phone business, as in any business, it is paramount to success.



 
 
About the Author
Click to purchase small business phone systems, telephones, phone equipment and more. Read more articles on phone systems and phones in the work place

Article Source: http://www.simplysearch4it.com/article/19607.html
 
If you wish to add the above article to your website or newsletters then please include the "Article Source: http://www.simplysearch4it.com/article/19607.html" as shown above and make it hyperlinked.



  Some other articles by Kingston Amadan
Getting the Best Deal on Small Business Phone Systems
Small business can mean a lot of things, but for most companies who fall under that moniker, small business means operating ...

The Basics of Upgrading a Business Phone System
So you've outgrown your current phone system and need to expand. If replacing your current business phone system is not in the operational budget, there are options for ...

Top Questions Your Web Design Firm Should Be Asking You
Before any business owner develops a web site, they usually have something in mind regarding the esthetics, layout and overall budget they have for the project. While all of these are certainly an important ...

Finding the Best Web Designer for Your Website
When shopping for a web designer, there are several things you can do to help find the best value for your money. Between talking ...

Hiring a Web Design Firm vs. Freelance Designer
A web site is more than just a tool for business. It's part of your "brand" image, your storefront and a measure of ...

The Right Restaurant Supplier Can Make All the Difference
Last month, I opened my third restaurant in twelve years. Anyone who knows anything about the restaurant business will tell you that success of that nature ...

  
  Recent Articles
LINGO FRANCA: Overcoming Language Barriers Within the Same Language
by Craig Harrison

Start the New Year off with Superior Customer Service
by Yvonne Weld

Job Opportunities Waiting for Retirees
by Neoli Marcos

Improving Customer Service: How To Improve Customer Service And Get Thousands Of New Customers Flocking To You
by Arlyne Diamond

The Truth About Really Great Customer Service
by Alan Fairweather

On Walking the Talk
by Liz Tahir

Five Hot Ways To Create Customer Loyalty
by Sheryl Strasser

About Customer Relationship Management
by Ismael D. Tabije

What Do Your Clients REALLY Think of You?
by Rutina G Palito

10 Ways to Improve Customer Loyalty
by Sheryl Strasser

Networking on MySpace
by aldwin pet

Residential Relocation
by Caren Jacob