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Microsoft Great Plains/Dynamics GP Support & Upgrade FAQ
By Andrew Karasev
As Microsoft Business
Solutions partner, supporting clients and prospects (including so-called
orphans), we would like to review (however it might seems to be too
retrospective, when everybody around are talking about Microsoft Dynamics GP/NAV/AX/CRM/SL
implementation, customization, integration & sales) Microsoft Great Plains or
even former Great Plains Software eEnterprise/Dynamics or Great Plains
Accounting support issues.
Posting Issues.
More likely you have to clean your SY0500 and SY0800 tables, which are batch
headers and batch activities. This is classical Great Plains issues, which
was known back from 1994, when Great Plains Dynamics was introduced.
User Unlocking
issue. Well, this is again
classical GPS problem - you should deal with ACTIVITY table, sitting in
DYNAMICS database or if you are on Ctree/Pervasive SQL - just have all the
users log off and delete Activity.* files from SYSTEM directory
Great Plains
Accounting. Some of the orphans
may be on this not-supported ERP application - Great Plains Accounting 9.2 or
9.5 for DOS or Windows. If you look back to GPS policies in 1999/2000 - you
will see that it was pushing down GPA upgrade to Great Plains Dynamics /
eEnterprise those years. In earlier 2000 Microsoft Business Solutions
(Successor or Great Plains Software) stopped GPA support. The only way to get
limited GPA support is to call partners, such as Alba Spectrum Group and ask
them to look at former GPS technowledge database to check if your issue was
known one back in 20th century.
DEX.INI settings.
If you are Great Plains partner/VAR - you should be aware of these settings to
troubleshoot legacy GP installations, especially this is applicable to
Pervasive/Brieve/Ctree. The other way to deal with these legacies is to use
ODBC connection.
Service Packs.
Retro service packs: GP 5.0, 5.5, 6.0, 7.0, 7.5, 8.0 and now 9.0 are Microsoft
Great Plains Dexterity and SQL stored procedures/scripts to update
DYNAMICS.DIC and DYNAMICS/Company databases.
Microsoft
Dexterity Source Code Program.
In July 2005 MBS reopened Microsoft Dexterity source code program for new and
existing partners. This means that you, as Great Plains Dexterity
customization client or orphan has more options to select supporting partner.
Great Plains Dexterity customization upgrade is challenging.
International
Connection. Microsoft Great
Plains or now Microsoft Dynamics GP 9.0 will be supported for USA, Canada
(including French speaking/writing Montreal/Quebec), Australia, New Zealand,
South Africa, all English Speaking Africa: Nigeria, etc., South East Asia:
Philippines, Singapore, Thailand. MS Dynamics GP support will be phased out
for Europe: France, Belgium, Holland, Denmark, Germany, Poland
Switch To Axapta/Microsoft
Dynamics AX? These are signs
from Microsoft, especially from the overseas regions: Brazil, Russia, East
Europe, India, China, where Microsoft BS is investing into Axapta localization
and promotion - plus we see the trend - large MBS VARs are signing up and
certifying for Axapta - MBS Dynamics AX is rising star - it is ERP/MRP package
for upper mid-market.
Antiquities -
Great Plains ReportWriter - if
you have Long or Short SOP invoice form customized - this is the place where
you depend on legacy Microsoft Dexterity customization. The same should be
mentioned about Crystal Reports, Microsoft is phasing Crystal out with its
Microsoft Dynamics CRM and GP - replacing it with MS SQL Server RS
Integration with
Microsoft Dynamics CRM 3.0.
Microsoft Dynamics GP or Microsoft Great Plains is integrated with MS CRM fo0r
version 7.5 and 8.0. These integrations work on the level of Microsoft
BizTalk server. For MBS Dynamics GP 9.0 integration is rewritten with
eConnect/XML web services
Please do not hesitate
to call or email us USA
1-866-528-0577, 1-630-961-5918,
Brazil: +55-11-3444 4949,
help@albaspectrum.com About the Author Author is Chief Technology Officer at Alba
Spectrum Technologies (
http://www.albaspectrum.com ) - Microsoft Business Solutions Great Plains,
Navision, Axapta, MS CRM, Oracle Financials and IBM Lotus Domino Partner,
serving corporate customers in the following industries: Aerospace & Defense,
Medical & Healthcare, Distribution & Logistics, Hospitality, Banking & Finance,
Wholesale & Retail, Chemicals, Oil & Gas, Placement & Recruiting, Advertising &
Publishing, Textile, Pharmaceutical, Non-Profit, Beverages, Conglomerates,
Apparels, Durables, Manufacturing and having locations in multiple states and
internationally.
We are serving USA/Canada Nationwide:
Houston, Chicago, Los Angeles, New York, Boston, Miami, Seattle, Minneapolis,
Phoenix, Atlanta, Dallas, San Francisco, San Diego, Toronto, Montreal,
Vancouver, Europe: Germany, France, Belgium, Poland, Russia, Middle East (Egypt,
Saudi Arabia, OAE, Bahrain), Asia: China, Australia, New Zealand, Oceania, South
& Central America: Mexico, Peru, Brazil, Venezuela, Columbia, Ecuador, Chili,
Paraguay, Uruguay, Argentina, Dominican Republic, Puerto Rico
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