Article Categories
» Arts & Entertainment
» Automotive
» Business
» Careers & Jobs
» Education & Reference
» Finance
» Food & Drink
» Health & Fitness
» Home & Family
» Internet & Online Businesses
» Miscellaneous
» Self Improvement
» Shopping
» Society & News
» Sports & Recreation
» Technology
» Travel & Leisure
» Writing & Speaking

  Listed Article

  Category: Articles » Business » Customer Service » Article
 

Keeping the Human Element in Customer Service




By Kingston Amadan

There is little in life that makes consumers more perturbed at a business than improper or insufficient phone etiquette. In the business world, there is no excuse for unprofessional behavior when speaking with customers and clients over the telephone. Unfortunately, I'm referring to much more than just incompetance, rudeness or poor grammar. It seems that today's customer service representatives are becoming more and more inhuman with each passing year. Perhaps the sheer volume of calls that employees are expected to field has made the robotic and monotinous tones that make me cringe ever more noticeable. Personally, if I am going to be read a script, I would almost prefer an automated voice so that I don't have to suffer through the lacksadaisical and condescending tone of voice that I have now become accustomed to, much to my chagrin. I wonder what has happened to the human element in conducting business. Don't corporations realize that customer service is not a forced option, but instead an opportunity to present their business to the world? One can easily distinguish the difference between a call made to a business for the purpose of buying a product and a call made to a business for the purpose of receiving help or information. When there is money you want to spend on the line, you can count on a friendly encounter. When it's a call made over services already rendered or money you owe, it is as though you are now a second class consumer. Some businesses have now taken to requiring their employess to ask you if they have sufficiently served your needs after each phone call. By doing so, they are attempting to limit their goodwill liability. I find it sad that we have become a nation where technicalities have replaced common sense and proper etiquette. If companies would simply give their employess the resources and time to follow the golden rule when it comes to human interaction, consumers and businesses alike would reap the benefits. I know that, personally, I am more than willing to forgive a billing, shipping, or other type of error if am simply treated with a modicum of respect.
 
 
About the Author

Click for more information about small business phone systems, telephones, phone equipment and more visit http://www.ineedtelephones.com Read more articles on phone systems and phones in the work place



Article Source: http://www.simplysearch4it.com/article/17014.html
 
If you wish to add the above article to your website or newsletters then please include the "Article Source: http://www.simplysearch4it.com/article/17014.html" as shown above and make it hyperlinked.



  Some other articles by Kingston Amadan
Getting the Best Deal on Small Business Phone Systems
Small business can mean a lot of things, but for most companies who fall under that moniker, small business means operating on a stringent budget. Even if the expenses of your business ...

The Basics of Upgrading a Business Phone System
So you've outgrown your current phone system and need to expand. If replacing your current business phone system is not in the operational budget, there are options for upgrading ...

Top Questions Your Web Design Firm Should Be Asking You
Before any business owner develops a web site, they usually have something in mind regarding the esthetics, layout and overall budget they ...

Finding the Best Web Designer for Your Website
When shopping for a web designer, there are several things you can do to help find the best value for your money. Between talking to the design team and viewing ...

Hiring a Web Design Firm vs. Freelance Designer
A web site is more than just a tool for business. It's part of your "brand" image, your storefront and a measure of your professionalism. A ...

The Right Restaurant Supplier Can Make All the Difference
Last month, I opened my third restaurant in twelve years. Anyone who knows anything about the restaurant business will tell you ...

  
  Recent Articles
LINGO FRANCA: Overcoming Language Barriers Within the Same Language
by Craig Harrison

Start the New Year off with Superior Customer Service
by Yvonne Weld

Job Opportunities Waiting for Retirees
by Neoli Marcos

Improving Customer Service: How To Improve Customer Service And Get Thousands Of New Customers Flocking To You
by Arlyne Diamond

The Truth About Really Great Customer Service
by Alan Fairweather

On Walking the Talk
by Liz Tahir

Five Hot Ways To Create Customer Loyalty
by Sheryl Strasser

About Customer Relationship Management
by Ismael D. Tabije

What Do Your Clients REALLY Think of You?
by Rutina G Palito

10 Ways to Improve Customer Loyalty
by Sheryl Strasser

Networking on MySpace
by aldwin pet

Residential Relocation
by Caren Jacob